NEW Social Media – BitClub Official Channels…
We spent the entire year re-organizing our company, setting up new support and infrastructure, establishing a clear set of policies and procedures, and cleaning up the entire company from top to bottom. Now that we have a “real” company and we are not just a “club” of friends sharing in mining profits together (which was our original vision) we can protect our brand and begin our own marketing and promotions from the corporate side.
To kick this off we have set up the following social media outlets…
Our goal with these websites is to provide support, compliance, training, marketing and an official news source for BitClub Network. If our website goes down or there is an issue with something we will post it from one of these platforms. This will also be a great place to turn in bad actors who are out there using our name to run their own scams. Please plug in and stay up to date.
Phishing Attempts and “Non-official” Websites…
We have seen a large increase in fake websites pretending to be associated with BitClub Network and some of them are very convincing so we want to put out this warning to help you protect yourself.
Anytime we launch new features or websites we see many copycat websites or emails that pop up trying to steal your data or sell products that look like us. Please know that we will NEVER ask you for login details through social media or other websites that are not our main website.
We won’t offer any special deals or products or services via email or through social media. We will also never email you anything other than official emails that are notifications of withdrawals, security messages or very basic system follow-ups. No promotions or specials will ever be emailed. If you receive an email please report it to us so we can help identify it for others.
Our plan is to use our new Social Media outlets to list all the official websites and products we offer and help stop scams.
Thanks for helping us protect you and everyone that will come after you!
USA Refunds Update
We have been working on a new streamlined process for refunds and over, the past few days we have pushed a lot of them through the queue. When this happens all commissions earned will be clawed back from the upline.
This includes all Binary credits from the invoices, level up commissions, infinity commissions, and all other bonuses that may have been earned.
For this reason you may see some of your binary credits in your tree go negative or be removed. This may also bring your available BTC or BCH balance to negative when the claw-back happens.
If you are seeing any of this happen to your account the past few days its because we are now processing a large batch of refunds. Moving forward we will be able to do these refunds on a daily or every few days schedule so it wont be so drastic.
If you have any questions about this please open a support ticket and our customer support will help give you more specific answers about your account.
Our Refund policy is now very clear. If you are in the USA and you provide documentation then you will get a full refund minus commissions earned. Also, now that we have this refund process streamlined we are going to be cracking down harder on members who are found to be accessing the website from within the USA.
You may be notified and asked to submit documentation proving you are not in the USA and if you are found to be promoting in the USA then your account will be refunded and your membership terminated.
Thanks for your understanding, this is to protect all of us and this should come as no surprise as we have constantly sent out warnings about this and have even included it in our new terms and conditions.
More Languages Added…
We are happy to announce that we are bringing back all of the languages we supported on the previous version of the website. We also have a much better platform for keeping the content up to date as we move forward.
You can expect to see the following languages going live French and Greek up to the next two weeks
Shortly behind these two languages are…
Singaporean + Indonesian
Thai + Vietnamese
Turkish+ Portuguese (both)
Thanks for you patience as we have completely revamped our website to allow for better translations, support, and a better user experience no matter what language you choose.