Included in this update…
Bitcoin Mining Shares Update
GPU Shares Open
Support issues, fixes, and more
Bitcoin Mining Shares Update…
As we mentioned in the last update the demand for our mining pools simply grew faster than our ability to scale. So instead of taking on new sales and delaying the payouts, we have decided to only sell what we can deploy in a timely manner.
This was a very hard decision to cut off sales but we believe it’s the right thing to do in order to protect all the shares we have already sold and to be responsible.
It’s our hope this cap is only temporary, however, based on the overall supply in the market we may be facing this from now until the end of the year.
In order to make this fair for everyone, we are going to be changing the sales to cap them every 1 hour instead of every 24 hours. This is to accommodate all members across different time zones.
Starting Monday at 0:00 GMT we will go live and make a certain amount of shares available for the first hour. Then at 1:01 GMT we will go live again with more shares to offer up until 2:00 GMT. This will continue each hour moving forward.
Example… If the sales only last for 5 minutes before sold out then you will need to wait until the next hour begins.
This will start on Monday because we need to make a few changes over the weekend to ensure the cap runs smoothly each hour rather than in a single 24 hour period.
GPU Shares Available for Purchase…
We want to remind you that GPU shares are NOT capped and you can buy as many of these machines as you would like. Over the next few months we are going to be putting a heavy emphasis on GPU mining and you will see a lot of new and cool features supporting this.
We strongly recommend if you are unable to buy Bitcoin shares that you jump into our GPU pool.
Customer Support Issues, Fixes, etc…
As you may have noticed the past week or so the website has been going offline, the binary has been delayed on adding credits, skipping days, and overall the system has been overloaded.
To be honest we never built our system and this database structure to handle the amount of daily sales volume, calculations, and overall traffic we are seeing now. It’s grown extremely fast over the past few months especially and we are working very hard on moving everything to a HUGE platform that can handle this.
However, this will take some time, we estimate about 3 weeks before the new servers are ready, secured, and moved over. In the meantime, we are making big improvements to our scripts and monitoring everything 24/7 to keep things running smoothly.
IMPORTANT… If you are having an issue please be patient! Do not open multiple tickets and understand that any delays in withdrawals, missed payments, or support questions you have will get handled! We are on a 72 hour+ response time and we will get to your issue as soon as possible.
To fix this we are hiring more support people, more programmers, and getting more help to make sure we can handle all future growth. Thanks for your patience as we grow together through this challenge.